中文
何时会进入退款流程
PlusResume 一笔付款对应一个订单的完整交付；付款成功后系统会立即开始生成对应结果。如果支付已经确认成功，但结果生成在多次重试后仍未成功，或者源文件的保留期限已到而结果仍未生成完成，该订单会被系统标记为“待退款”（refund_due）。这是当前系统中触发退款的唯一情形——已完成生成、已获得完整结果的订单不会进入该状态。
退款如何处理
本产品目前没有对接任何支付渠道的自动退款接口，因此“待退款”订单由人工按你实际使用的原支付渠道（支付宝或 Stripe）逐单处理，退款会原路退回到你完成支付时使用的账户或卡片。处理需要一定时间，请留意原支付渠道发出的退款通知。
如何联系我们
本站没有单独的客服邮箱；请通过页面右下角的反馈入口提交请求，反馈类型选择“问题报告”，并在联系方式中留下可联系到你的方式，同时说明订单相关情况，我们会尽快跟进处理。
English
When a refund applies
One PlusResume payment covers one order's complete delivery, and result generation begins as soon as payment is confirmed. If your payment was confirmed successful but result generation still fails after repeated retries, or the source file's retention window elapses before a result is ready, the order is marked refund_due by the system. This is currently the only situation that triggers a refund — an order whose result was generated successfully never enters this state.
How a refund is handled
This product does not currently integrate an automated refund API with any payment provider. A refund_due order is therefore handled manually, case by case, through the original payment channel you used (Alipay or Stripe), and the refund is returned to the account or card you paid with. Processing takes some time; please watch for the refund notification from your original payment provider.
How to reach us
There is no separate support email. Please use the feedback button in the corner of any page, choose "Report a problem" as the type, leave a way to reach you in the contact field, and describe your order. We will follow up as soon as we can.